"A customer is the most important visitor on our premises, he is not dependent on us. We are dependent on him. He is not an interruption in our work. He is the purpose of it. He is not an outsider in our business. He is part of it. We are not doing him a favor by serving him. He is doing us a favor by giving us an opportunity to do so."
~ Mahatma Gandhi
Our clinic is built on the principle that you are our client, not our patient. The difference may initially seem just like semantics, however I think the difference is profound. A patient follows direction from someone in authority. A patient has few options on where, what, or when services are provided. Often times, patients can get lost in the shuffle. Sometimes this can be a good thing, when tough life-and-death decisions must be made on the spot. On the other side, patents are often left feeling that they have no voice or control. As a client at Big Oak Physical Therapy we get to work with you to develop goals and treatment plans that meet your needs while still guiding your care toward the best possible outcome. We appreciate the trust you place in us. Whether it was your doctor who sent you our way or perhaps you used Georgia’s Direct Access laws for self-referral, the fact of the matter is you chose us. We aim to make you glad you did.
So great, another business claiming to be better. How are these more than just empty promises? Follow along as we outline why our service is one part of the Big Oak Difference.
It has been said that you only get one chance to make a good impression. From the minute you step inside our doors we hope you not only see, but feel the difference. Walking in, we created a welcoming environment that feels more like your home than a sterile medical office. Our Client Care Coordinator Ansley’s sole job is to take care of you. Style however is nothing without substance.
When you are at Big Oak PT, you get your therapist’s undivided attention. We are the only clinic in the region that offers one-on-one visits with a Board-Certified Orthopedic and Geriatric Specialists. There are not multiple therapists, assistants, or techs involved in your care. It is just you and your Physical Therapist. You are not just a number, you have our undivided attention.
So what other options do you have? First, we offer many payment options. Though we accept the majority of Insurances, we also offer self-payment options that give you a level of control that many insurances don't allow. Next, we give you the chance to prevent an injury or enhance your skills with our performance and prevention programs. Whether it be your athlete wanting to be more dynamic or your loved one wanting to prevent a fall, you can train alongside the region’s most trained staff. Lastly, we give you the chance to remain proactive in your wellness. Big Oak PT is committed to creating an interactive community of providers and clients through informational blogs, seminars, screening programs, special offers that keep you connected.
At Big Oak PT, we know that what we are building is drastically different than what is currently available in our region. We also know that it might not be for everybody, occasionally we might step on some toes. I won’t accept anything less than a clinic that I would be happy for my family to go to. Because at the end of the day our loved ones always deserve the best. At Big Oak PT we hope to have the chance to become your family’s PT.